Shipping policy
At MOTIVEX, we want to make your shopping experience as simple as possible. That’s why we offer free standard shipping on qualifying orders.
Free Shipping
We currently offer free standard shipping on orders over £50.
Free shipping is automatically applied at checkout when your order meets the qualifying order value. No discount code is required.
Order Processing
Orders are normally processed and prepared for shipment after your order has been successfully placed.
Please allow additional processing time during busy periods, sales, promotions, weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation where tracking information is available.
Delivery Times
Delivery times can vary depending on your location, the product ordered and the delivery carrier.
Any estimated delivery timeframe shown at checkout or in your order confirmation is an estimate and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather or other unforeseen events.
Delivery Address
Please make sure your delivery address is correct when placing your order. MOTIVEX cannot be responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided by the customer.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us so that we can help investigate the delivery.
For tracked orders, please check the tracking information provided before contacting us, as the carrier's tracking information may contain the latest delivery update.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged packaging and/or product so we can investigate the issue.
Nothing in this policy affects your statutory rights as a consumer.
Changes to This Policy
We reserve the right to update this Free Shipping Policy when necessary. Any changes will be posted on this page with the updated date.
Contact Us
If you have any questions about shipping or delivery, please contact us via email: support.motivexperformance@gmail.com
MOTIVEX
Website: https://motivexperformance.store/